Understanding workplace culture: 5 keys to success in the Canadian workplace

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You’ve successfully bagged the job. Congratulations! The next logical step is to figure out how to be successful in your new workplace. The key to this is understanding Canadian workplace culture.

Workplace culture is “the unique style in which members of an organization communicate, behave and interact. Canadian workplace culture (specifically) is influenced by underlying beliefs and values of a larger national culture.” (The Great Canadian Workplace: Build your way to success, World Education Services). This means that workplaces are fueled by the same values that most Canadians believe. Some of these are:

  • Individualism – Individual contribution is valued even when we are expected to work in teams. Employees are expected to know their responsibilities, be proactive about their work and fulfill their duties.
  • Equality – Every person is important in the organization. Each of our contributions count. Respect towards others should always be top of mind.
  • Informality – Hierarchy is not pronounced in Canadian workplaces. You don’t call your boss “sir” or “ma’am”. You are expected to have a collegial relationship with your managers and co-workers. However, casual attitude should not be equated with a lack of respect.
  • Punctuality – You are expected to show respect for other people’s time. Come to work or to appointments early.

These values and beliefs underlie company policies, expectant norms and unspoken rules. By understanding them, you will also know how to deal with people in the organization, understand how decisions are made and how things get done. To help you further, let’s see how these values are played out concretely in the five major areas of workplace culture where you need to be effective:

  1. Communication

    The language you use and the manner you communicate are the first and most essential parts of fitting in. People explain and show what they think and believe through the words of their language. This is why communicating effectively will help you fit in. These involve:

    • English language proficiency. The first and most crucial part of working in Canada is knowing enough English to be able to know how to do our jobs and to effectively communicate to our internal and external clients. The more proficient you are, the better you will be at your work.
    • Professional communication and etiquette. This includes knowing the local language or jargon (specific terms used in your field or occupation), body language (listening actively, maintaining eye contact), speaking clearly, and using respectful language. This also includes following communication protocol ranging from answering emails promptly to keeping sensitive information confidential.
    • Going beyond the basics – Effective communication in the Canadian workplace involves learning to navigate the delicate balance between being straightforward and being diplomatic. Consider these examples:
      • Canadians employ indirect communication. For example, most managers will not tell you how to do your job. They will suggest something if they see that your work needs improvement.
      • Decoding the “feedback sandwich” is an essential skill. A feedback sandwich is criticism that is given in between two positive statements. For example, if your boss did not like your report (or thought that it was too long), you may hear: “Thanks for submitting the report on time. I suggest you re-visit pages 5 to 20 because I think it can be improved. But overall, it was comprehensive.” Read 5 steps to giving constructive feedback at work that really helps to learn feedback techniques.
      • You should speak up if it involves your area of your expertise. If you know a better way of doing things, suggest it even if you are going against your boss. You are expected to provide solutions and solve problems. Always remember to do it tactfully.
      • You are expected to speak up immediately if you have concerns, suggestions or questions. You can refuse a job as long as you have a valid reason (for example, if it is unsafe).
      • Learn cross-cultural communication. As most workplaces are diverse, miscommunication can happen. This is why it is important to be aware of cultural differences. Always be understanding and patient, never assume or judge.

  2. Expectations in the Canadian Workplace, Simon Fraser University Co-operative Education

  3. Image

    Build your brand and be known as a team player and a competent employee. Note that in the Canadian workplace, being easy to work with is valued just as much as being competent in your job. Your technical skills may be exceptional but if you have a negative attitude, nobody will want you in their team.

    Confidence is equated with leadership. You may doubt yourself when you are just starting, but play to your talents and strengths. Have a healthy amount of self-esteem and know your value. Self-promotion is normal and expected in the workplace because you can’t expect your boss to automatically know your achievements. A good strategy is to find out the accepted ways to let others know about your achievements in the organization. It’s also important that you don’t come off as arrogant.

    Newcomer tip: Be yourself and always be genuine in your dealings with others. If you don’t like to talk about yourself or your accomplishments, a good way to go around this is to share your successes. For example, if you successfully launched a project, celebrate this with your team. In this way, you are able to share the spotlight with others and not place focus only on yourself and your contributions.

  4. Diplomacy

    It is a priority to put the feelings of others first. This is why diplomacy and tact are required when dealing with your co-workers. This permeates all areas of work and relationship-building. Being harsh or aggressive is looked down upon, so always talk and act kindly.

    Avoid conflict in the workplace. Don’t be reactive – always pause and think before you say something you may regret later. It will reflect badly on you if you blame others. Don’t be nit-picky. Someone’s mistake is not a plus point for you. You are working in a team. It’s a shared accountability. Learn how to provide constructive criticism.

    Newcomer tip: If someone does not treat you right in the workplace, don’t jump to conclusions right away. Pause and think. Give them the benefit of the doubt. Never assume and condemn. Speak to the other person calmly to iron things out. More often than not, it is only miscommunication. Always take the high road and try to understand others.

  5. Work ethics

    Don’t rely only on image. The only way to build credibility at work is to work hard and exceed expectations. Do more than what is required and care for others. Be reliable – do what you say you will. The best way to do this is to plan, organize and prioritize work. This will enable you to manage your time so that you can work smarter, not harder. Be flexible and always be open to learning new things.

    Aim for a balanced work and home life. Work is important but how will you perform well if you are sick? Burn-out is a real thing so provide time for self-care. Know when to say no to work. This builds mutual respect in the workplace as well. Don’t sacrifice health and relationships for your career.

    Newcomer tip: Discuss job expectations with your manager to know your work priorities. Be very clear about your role and how you should deliver your responsibilities. Never assume that just because it is the way you have done it in your home country, it should be the way it should be done here.

  6. Relationship-building

    Build a strong rapport with your supervisors, colleagues and customers. This relationship is built through genuine service, honesty and respect. Always know the boundaries between professional and personal relationships. Don’t cross that line.

    Understand collaboration and synergy. This is required when working in a team. It is said that “the whole is greater than the sum of its parts,” this means that a group’s collective effort produces results that are greater than each individual contribution. This is the beauty of team work.

    Newcomer Tip: Participate in team-building activities and be open to socializing with your co-workers when you can (for example during breaks or at lunch). It’s a great way of learning more about Canadian culture and developing your sense of belonging to the organization.

Continuously working on fitting in the workplace is not easy and involves trial and error. So be patient. Adapting does not happen quickly. It’s a process. Be humble and learn from your mistakes. Also be patient with others. Everyone, newcomer or not, has to go through the process.

Another important thing is to be kind to yourself in this journey. We have the tendency to be more unforgiving and strict with ourselves than those around us. Remember that you are not only adapting to new ways but also unlearning old ways that you have been practicing for many years. Putting more pressure on yourself will not help. Stay positive and do the best that you can. Sooner or later you’ll succeed!

 
Sources: Working in the Canadian workplace (Handbook), Paul A. Holmes; WIN Newcomer’s Guide to the Canadian Workplace (A resource for newcomers, EAL teachers and industry), Kristle Calisto-Tavares; Canadian Workplace Success, Durham College SALS; and The Great Canadian Workplace: Build your way to success (webinar), World Education Services. Retrieved May 28, 2019.

Suggested reading: Canadian Workplace Culture: Mastering the Unspoken Rules, Matt Adolphe; Canadian workplace values, From You’re Hired…Now What? By Lynda Goldstein

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