Understanding workplace culture: 5 keys to success in the Canadian workplace

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You’ve bagged the job. Congratulations! Now, it’s time to figure out how to succeed in your new workplace. A key to that success is understanding Canadian workplace culture.

Workplace culture refers to the unique way an organization’s members communicate, behave, and interact. In Canada, this culture is shaped by national values and beliefs. These include:

  • Individualism – While teamwork is important, personal contributions are valued. You’re expected to be proactive, understand your responsibilities, and fulfill your duties.
  • Equality – Every person in the organization matters, and all contributions are valued. Respect for others is always a priority.
  • Informality – Hierarchies are less emphasized, meaning you’re expected to have a friendly, collegial relationship with your coworkers and managers. However, casual attitudes should never lead to disrespect.
  • Punctuality – Respecting others’ time is vital. Being on time for work and meetings is expected.

These values influence company policies, norms, and unspoken rules. By understanding them, you’ll better navigate relationships, decision-making, and how things get done. Let’s see how these values are demonstrated in the five major areas of Canadian workplace culture:

  1. Communication

    Effective communication is essential to fitting in. Your words and gestures express your thoughts and beliefs, which is why learning how to communicate clearly will help you integrate into the workplace. This includes:

    • English language proficiency. Being able to communicate effectively in English is crucial for both the job and interacting with clients. The better your skills, the better you’ll perform.
    • Professional communication and etiquette.Understand industry-specific language, use positive body language (active listening, eye contact), speak clearly, and maintain respectful communication. Know communication protocol at work. This includes proper email etiquette and rules in handling sensitive information.
    • Going beyond the basics – Effective communication in the Canadian workplace involves learning to navigate the balance between being straightforward and being diplomatic. Consider the following:
      • Canadians use indirect communication. Most managers will not tell you how to do your job. They will suggest something if they see that your work needs improvement.
      • Decoding the “feedback sandwich” is an essential skill. A feedback sandwich is criticism that is given in between two positive statements. For example, if your boss did not like your report (or thought that it was too long), you may hear: “Thanks for submitting the report on time. Pages five to 20 may be improved but overall, it was comprehensive.” Read 5 steps to giving constructive feedback at work that really helps to learn feedback techniques.
      • Speak up if the issue is in your area of expertise. Suggest solutions even if you may be going against your boss but remember to do it respectfully.
      • Speak up immediately if you have concerns, suggestions, or questions. You can refuse a job, especially if it is unsafe.
      • Learn cross-cultural communication. It is important to be aware of cultural differences in multicultural workplaces. This requires empathy, patience and tolerance. Never assume or judge.

  2. Expectations in the Canadian Workplace, Simon Fraser University Co-operative Education

  3. Image

    Being a team player and showing competence go hand in hand. In Canada, being easy to work with is just as valued as your technical skills. While self-doubt may arise early on, trust in your abilities, maintain healthy self-esteem, and embrace self-promotion in ways that are respectful and fitting for the workplace.

    Newcomer tip: Be genuine and celebrate your successes with your team. Sharing your achievements allows you to receive recognition without feeling boastful.

  4. Diplomacy

    Tact and diplomacy are key to building strong relationships with your coworkers. Being aggressive or harsh is not acceptable. Always pause before responding in tense situations to avoid saying something you might regret. Remember, accountability in teamwork is shared, and avoid blaming others.

    Newcomer tip: If someone treats you poorly, reflect before reacting. Give the benefit of the doubt, and consider having a respectful conversation to resolve any misunderstandings.

  5. Work ethics

    Your work ethic will build your credibility. The best way to establish trust is by consistently exceeding expectations. Be reliable, organized, and prioritize tasks effectively.

    Maintain a healthy work-life balance, and don’t be afraid to say no to extra duties if they interfere with your well-being. This fosters mutual respect in the workplace.

    Newcomer tip: Be clear with your manager about your role and expectations. Don’t assume that just because it is the way you have done it in your home country, it should be the way it is done here. Clarify any uncertainties early on.

  6. Relationship-building

    Building strong relationships with supervisors, coworkers, and clients is vital for your success. Relationships in Canadian workplaces are built on honesty, respect, and service. Be mindful of the line between personal and professional relationships.

    Collaboration is essential—remember that teamwork often leads to results greater than individual efforts.

    Newcomer Tip: Participate in team-building activities and social events when possible. This is a great way to connect with your coworkers, learn about Canadian culture, and feel like you belong.

Adapting to a new workplace takes time. It’s a process, and it’s okay to make mistakes along the way. Everyone, newcomers included, must adjust to new environments. Be patient with yourself and others, and remember that you’re not only adapting to new ways but also unlearning old habits. Stay positive, keep improving, and success will follow!
 

 
Sources: Working in the Canadian workplace (Handbook), Paul A. Holmes; WIN Newcomer’s Guide to the Canadian Workplace (A resource for newcomers, EAL teachers and industry), Kristle Calisto-Tavares; Canadian Workplace Success, Durham College SALS; and The Great Canadian Workplace: Build your way to success (webinar), World Education Services. Retrieved May 28, 2019.

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Community Resources

Learn about Canadian workplace values here: Canadian Workplace Values, from You’re Hired…Now What? By Lynda Goldstein.

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