Don’t worry. Help is always available.

How do I start a class?

1. Go to the Course Page. You will find:
• what the course is about
• the date and time the course starts
• instructions on how to start
• what you will need. It will say if you need to have software (for example Skype or Big Blue Button), an email account or other requirements.
• the name of your teacher or e-facilitator
• links for support
2. Bookmark the Course Page. This saves the page so that you can easily go back to it.
3. Check your email.
• It will say if you are registered.
• Get instructions on how to start and other details.
• Get passwords or links that you may need to enter the site and join the class.
• Read the Frequently Asked Questions (FAQ) page.
• Call or send an email to your instructor at any time.

How do I prepare for an online class?

Write your learning goals. It will be your guide. Goals will push you to learn.

Other things you can do to prepare:

• Check your computer before the class starts. Get your headset ready.
• Get needed software and apps. Test them and know how to use them.
• Find a good place to study. A quiet, orderly place is good.
• Schedule your study time. Set time for attending the class, reading, studying and doing assignments (if there are). Make a study routine.
• Join the forum. Introduce yourself before the class starts.
• Read the Course Page for links to resources and references.

Something is wrong. How do I get technical help?

1. Anticipate technical problems
• test everything before the class starts
• check your computer and internet connection
• check if everything plugged in and turned on
• have a second device if possible. A tablet or smart phone are good back-ups in case your laptop does not work.
2. Get technical help
• Read the Frequently Asked Questions.
• Ask your instructor for help. There will always be online support in an online class.
• Technical problems happen all the time. Don’t be shy. Ask for help when you need it.

How do I push myself to study?

1. Start with SMART goals (read Setting English learning goals the SMART way). Outcomes can motivate you.
2. Discipline is part of self-directed learning. Develop discipline by:
• having good study habits. Set a routine or study schedule
• working in a quiet study area
• being organized. Keep your study materials close by and easy to find
• Check your improvement. Results will motivate you!

I feel that I’m alone. How do I connect with others?

There are many ways to connect with others when you’re in an online class. You can:

• Join the online forum. Ask questions, share your opinions and resources (read Why you should join online forums).
• Use Skype, FaceTime, and other similar apps to talk with your instructor or classmates.
• Email your instructor if you have questions, comments and suggestions.
• Start your own online community. Make a Yahoo, Google or Facebook group for your class.

Maybe it’s not for me?

1. Give it time:
• Your digital skills will get better the more you attend online classes.
• You will develop learning skills as you adjust.
2. Start small
• try webinars or short-term online courses (try Live & Learn Coffee Chats, drop-in sessions or multi-week workshops).
• slowly build up your digital skills and good learning habits.
• find out the ways to learn that work best for you.