Need to make a call? Facts about telephone service in MB

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The telephone is one of the best ways of getting information and connecting with other people. Getting a mobile phone or a landline should be one of the first things you should secure after arriving in Manitoba. You will need a telephone to look for a house, a job, or registering for settlement programs and asking for information about goods and services.

Here are a few facts and tips about telephone service in MB:

Phone basics

  1. 10 digits – Most Canadian numbers have 10 digits, for example 204-946-5140. The first three numbers form the area code. Manitoba’s area code is 204 and 431 (although 204 is more common). Each region in Canada has a different area code with three digits.
  2. Local calls – These are calls made within the city or rural district you are in.
  3. Long-distance calls – These are calls to a number outside your city or rural district within Canada (and even the United States). Any call outside your geographical area is considered a long-distance call even if you share the same area code (e.g, a call from Winnipeg to Brandon). To make a long-distance call to a number in Canada, dial 1 + area code + number. These calls may have additional charges depending on your telephone plan.
  4. International long-distance calls – Need to call your home country? You need to dial 011 (this is the exit code) + the country code + the area code + the number. To find out country codes and area codes within other countries, go to: Country or check the first pages of a telephone book. You can also dial “0” for the operator and place your call.
  5. Toll-free calls – Any phone number that begins with 1-800, 1-866, 1-877 or 1-888 are toll-free. You will not be charged when you use a toll-free number. Dial all the digits when making the call.
  6. Automatic answering service – Many establishments use automated answering systems when receiving calls. These recorded messages give you instructions on how to get information or reach the appropriate person. Listen carefully and follow what is instructed. It may give you options which you can select by pressing a number or symbols like the pound (#) or star (*) key. You may also leave a message if the person you need is not available. You will be asked to leave your name, number and a short message which you can record after a beep sound.

Types of telephone service

You can avail of a fixed line telephone (also called a land line or home phone) or a cellular phone (mobile phone or smart phone) plan easily from any private telephone company in Manitoba. These plans are offered by companies like Bell-MTS, Rogers, or Telus. Mobile phone plans can also be offered by Fido, Koodo, or Virgin. These plans usually require you to sign up for a service contract with a fixed duration (for example, a one-year plan). If you don’t want to be tied to a plan, it is also possible to buy a cell phone and use prepaid cards at stores.

When getting a plan, you may be asked for identification and proof of employment. They can also request for a credit check. If you don’t have a job or credit history yet, inform them that you are a new immigrant. Companies usually offer plans that will fit your circumstances.

Shopping for plans

It is important to know your needs and priorities to be able to get the most cost-effective telephone plan. There are so many kinds of services and combinations of these services available in the market today. It can get confusing especially for mobile phone plans. They offer limited minutes or unlimited calls, limited or unlimited data (for internet-enabled phones or smart phones), province-wide or country-wide calls, roaming services (if you need to use your phone when in another country) and others. Take time to compare plans and ask your friends who have been here for a while for recommendations before you commit to a plan. Read Cellphones in the Canadian Consumer Handbook to guide you in making your decision.
Sources: Welcome to Canada, what you should know, IRCC (CIC); and Canadian Consumer Handbook. Accessed November 15, 2018.

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