Workplace Communications: Review on Writing Emails (week2)

Question 1 of 12

1. Question

Which of the following words is not a synonym for ‘gratitude’?

appreciation
elevation
thanks
thankfulness

Question 2 of 12

2. Question

What is the correct order of the five parts of a thank-you email?

Subject line; Greeting; Body; Thank-you; Closing
Subject line; Thank-you; Greeting; Body; Closing
Subject line; Greeting; Thank-you; Body; Closing
Greeting; Subject line; Body; Closing; Thank-you

Question 3 of 12

3. Question

Which of the following lines is a typical closing line?

I will let you know how things go.
I wanted to let you know how much I appreciate your help.
I wanted to write you a little note to thank you again for your help.
None of the above.

Question 4 of 12

4. Question

What is missing in the following email? “Dear Ianthe, I am very thankful that you taught my classes last week! Not having to teach my scheduled classes enabled me to fly home and visit my mother to celebrate her 65th birthday. It’s wonderful to have good friends like you, who are always willing to pitch in when we need them most. I look forward to returning the favour. Thank you again, Stephanie”

A closing at the end of the email is missing.
A friendly opening is missing.
Two sentences that give details are missing.
All of the above.

Question 5 of 12

5. Question

Which of the following closings cannot be used in a formal email?

Kind regards,
Cheers,
Sincerely,
Regards,

Question 6 of 12

6. Question

Searching for material online usually includes six steps. Which step is missing?
1. State what you want to find;
2. Identify key words;
3. Check your spelling;
4. Try different search engines;
5. Evaluate the pages that you found

Try different keywords
Select synonyms
Log out twice
Use different Internet browsers

Question 7 of 12

7. Question

What is the meaning of a ‘peer-review’?

A peer is a person of the same age, status, or ability.
It means that you are the teacher and correct every mistake and another student corrects every mistake in your work.
'Peer-review' happens when you revise a fellow learner's work and vice versa.
'Peer-review' is a review of peers.

Question 8 of 12

8. Question

What is the first rule of peer reviewing?

Correct every mistake
Stay positive
Finish with a compliment
None of the above

Question 9 of 12

9. Question

What is a synonym?

A word having the same or nearly the same meaning as another word or other words.
A book of synonyms, often including related and contrasting words and antonyms.
A word having a meaning opposite to that of another word.
None of the above.

Question 10 of 12

10. Question

What is the synonym for ‘spelling’?

caligraphy
grammar
orthography
all of the above

Question 11 of 12

11. Question

Which of the following closing sentences in a thank-you email works best for a follow-up email after a job interview?

I look forward to returning the favour.
I appreciate your time and would like to call you again regarding future opportunities. Thanks again,
I will let you know how things go. Thank you very much!
All of the above.

Question 12 of 12

12. Question

Which order of the following closings represents this formula: informal < more formal < very formal?

Love – Yours sincerely – Kind regards
Thanks again – Best wishes – Yours sincerely
Thank you again – Kind regards – Cheers
None of the above

Workplace Communications: Review on Writing Emails (week2)