Workplace Communications Review Quiz

1. Question

Formal expressions in letters. Which of the following expression can not be used in a formal letter to request something:

Could you possibly …
I would be grateful if you could …
I need this to be done by …

2. Question

Formal expressions in letters. Which of the following expressions cannot be used in a formal letter as a closing:

Bye for now!
Thank you again for your help.
Please contact us again if we can help in any way.

3. Question

Formal expressions in letters. Which of the following expressions cannot be used in a formal letter as a greeting if you do not know the name of the person to whom you are writing:

Dear Sir or Madam
To Whom It May Concern
Hello to everybody

4. Question

Formal expressions in letters. Often we refer to a previous call or an advertisement in a formal letter. Which of the following expressions cannot be used in a formal letter:

With reference to your advertisement in…
Because of your advertisement…
Regarding your advertisement in …

5. Question

What are the main parts of a presentation?

Topic, Introduction, Conclusion
Introduction, Body, Conclusion
Body, Examples, Conclusion

6. Question

What does “using signposting” in the context of a presentation mean?

In a written test this is not necessary but for presentations it is very important.
Signposting refers to signs that show the way so people know where to go.
In a presentation specific expressions are used as signals or signs to guide the audience so that it is easy to follow the presentation.

7. Question

What function can the following expression have in a presentation? “If I can just sum up the main points… “

Introducing the subject
Summarizing and concluding
Giving an example

8. Question

When using the following expression on the phone “Let me just check if I got that,” you want to

sound friendly on the phone
clarify information on the phone
show gratitude on the phone

9. Question

The expression ‘register use’ means:

rules that apply when you register for a course
unwritten rules when speaking to people
that you always have to be polite

10. Question

Which of the following questions is correct?

I was wondering if you could tell me where Jessica' s room is.
I was wondering if you could tell me where is Jessica' s room?
I was wondering can you tell me where is Jessica' s room?

11. Question

What is the correct indirect form of the following question: Is there some coffee left?

Do you know if some coffee is left?
I wonder if there is some coffee left.
I wonder if some coffee left is?

12. Question

Which of the following questions is correct?

Would you mind to tell me about your first job?
Would you mind tell me about your first job?
Would you mind telling me about your first job?

Workplace Communications Review Quiz