Volunteering is a serious commitment. People will depend on you to do your job well. Know your rights and responsibilities before you start.

Your rights

You have the right to:

1. Get an orientation
   You should know:
   • the organization and its mission
   • your workplace
   • the people that you will meet, serve and report to
   • policies and guidelines (e.g. timing-in, logging out, breaks, etc.)
2. Get guidance and direction
   Get clear instructions, support and supervision from your coordinator. Know what tasks you need to do and how to do them.
3. Get training for your position
   Train for your role especially if it involves special equipment or procedures.
4. Be treated as an important part of the organization and be recognized for your contribution
   You should be treated with respect. You are an important part of the organization. You should be heard and appreciated.
5. Be provided a safe and supportive environment
   You need a safe work environment to do your job well. It should also be harassment-free. They should follow human rights laws.
6. Get repaid for volunteer work-related expenses
   Some organizations pay for your transportation and parking. Others give bus tickets to volunteers. Ask about repayment of these types of expenses.
7. Have regular performance evaluations
   Get regular feedback about your work from your supervisor or coordinator. Know how well you are doing at your job.

Your responsibilities

You have the responsibility to:

1. Come as scheduled and on time
   Come on the date and time you agreed to. Tell them if you cannot come to work. Call ahead of time so they can find another person to do your job.
2. Carry out your tasks efficiently and honestly
   Always do your duties to the best of your ability.
3. Commit time for the work
   Meet the needed number of hours you need to work. Fulfill your commitment.
4. Accept guidance and decisions of the volunteer coordinator
   Respect your supervisor or coordinator. They are responsible for your performance.
5. Participate in orientations, trainings and meetings
   Attend trainings and meetings to learn more about your role. This will help you to work better.
6. Keep internal information confidential
   Keep the trust of your employer. Do not share sensitive information about the organization and its clients.