Your rights and responsibilities as a volunteer

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Volunteering is a serious commitment. People depend on you to do your job well. This is why it is important to know your rights and responsibilities before you start.

Your rights

You have the right to:

  1. Get an orientation
    You should know:

    • the organization and its mission
    • your workplace
    • the people that you will meet, serve and report to
    • general policies and guidelines (e.g. timing-in, logging out, breaks, etc.)
  2. Get guidance and direction
    Get clear instructions, support and supervision from your coordinator. Know what tasks you need to do and how to do them.
  3. Get training for your position
    Train for your role especially if it involves special equipment or procedures.
  4. Be treated as an important part of the organization and be recognized for your contribution
    You should be treated with respect. You are an important part of the organization. You should be heard and appreciated.
  5. Be provided a safe and supportive environment
    You need a safe work environment to do your job well. It should also be harassment-free. They should follow human rights laws.
  6. Get repaid for volunteer work-related expenses
    Some organizations pay for your transportation and parking. Others give bus tickets to volunteers. Ask about repayment of these types of expenses.
  7. Have regular performance evaluations
    Get regular feedback about your work from your supervisor or coordinator.

Your responsibilities

You have the responsibility to:

  1. Come as scheduled and on time
    Be there on the date and time you agreed to. Inform them if you cannot come to work. Do this ahead of time because they may need to find another person to do your job.
  2. Carry out your tasks efficiently and honestly
    Always do your duties to the best of your ability.
  3. Commit time for the work
    Meet the needed number of hours you need to work. Fulfill your commitment.
  4. Accept guidance and decisions of the volunteer coordinator
    Respect your supervisor or coordinator. They are responsible for your performance.
  5. Participate in orientations, trainings and meetings
    Attend trainings and meetings to learn more about your role. This will help you to work better.
  6. Keep internal information confidential
    Keep the trust of your employer. Do not share sensitive information about the organization and its clients.

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